PRIVACY POLICY
CitaChat

At Citachat LLC (“Citachat”, “us”, “we”), we respect privacy and protect the personal data of our users, customers, and third parties. This Privacy Policy describes how we collect, use, store, and protect information when the Citachat platform (the “Platform”) is used.

1. Data Controller

Citachat LLC
Address: 16192 Coastal Highway, Lewes, Delaware 19958, United States
Email: soportecitachat@gmail.com
Phone: +57 311 635 4428

2. Scope

This Policy applies to all personal information processed through the use of the Platform, the website https://citachat.co and associated services.

3. Types of Information Collected

We may collect and process the following categories of information:

• Identification and contact information (name, email, telephone).
• Business information (company name, role, sector).
• User's end-customer data (name, phone number, conversations, location, interests).
• Technical and usage information (IP addresses, logs, events, metadata).
• Content uploaded to the Platform (knowledge bases, messages, configurations).

Citachat does not intentionally solicit sensitive data, and the User agrees not to upload this type of information unless legally permitted and necessary.

4. Purposes of Processing

Personal data are processed to:

• Provide and operate the Platform.
• Process and route communications.
• Configure, train, and improve functionalities, including artificial intelligence.
• Security, monitoring, fraud prevention, and auditing.
• Technical support and customer service.
• Compliance with legal and contractual obligations.

5. Role of the Parties

• The User acts as the Data Controller for their customers' or leads' data.
• Citachat acts as the Data Processor, in accordance with the User's instructions and applicable law.

6. Data Access and Use by Citachat

The User expressly authorizes Citachat to access, process, store, and analyze data processed on the Platform solely for the described purposes, including the improvement of technology, models, and Service security.

7. Subprocessors and International Transfers

Citachat may use technology providers (subprocessors) located in different countries, including cloud, messaging, and artificial intelligence services. Such providers comply with security and confidentiality standards in line with international practices.

8. Information Security

Citachat implements reasonable administrative, technical, and organizational measures to protect data against unauthorized access, loss, alteration, or improper disclosure.

9. Data Retention

Data are retained as long as the account is active. Once the service ends, Citachat may retain them for a limited period for backup, legal compliance, or secure deletion.

10. Rights of Data Subjects

Data subjects may exercise their rights of access, rectification, updating, and deletion through the User as Data Controller or by writing to soportecitachat@gmail.com.

11. Modifications

Citachat may modify this Policy at any time. Changes will be effective from their publication.